Help and FAQs
I signed up for a course or newsletter but I didn't get an email notification
Check you spam inbox for messages from [email protected] and EMPOWER Possible <[email protected]>
How do I keep your messages out of my spam folder?
- Select the message which has been marked as spam and click Not Spam at the top of your inbox.
- At the top of the message, there will be a grey text box which explains why this message was flagged as spam. To unmark this as spam, click Report not spam at the bottom of this text box.
- After following one of these actions, the message will be moved back into your inbox and out of the spam folder. Monitoring your spam folder will help to ensure that future messages from this sender are not flagged as spam. Additionally, adding [email protected] and EMPOWER Possible <[email protected]> to your Contacts can help with proper mail delivery.
I'm enrolled - how do I find my course?
I recommend you bookmark the school site: empower-possible.teachable.com/p/home
and follow the directions below:
- Use your email address that you enrolled in the course with to login.
- If you've forgotten your password, there's an option to reset it just below the purple log in button. (You'll then receive an email to reset your password.)
- Once you're logged in, click 'My Courses' on the top navigation to view all courses you're enrolled in.
I can't log in! It says my email address is already in use. What's happening?
When you visit the site, you have two options, "Sign Up" or "Login." Sign up is only for new accounts. Look for the "login" option to access your existing account.
I've forgotten my password!
Click the "forgot password" option below the login form to reset your password. (See the image above.) You'll receive an email to reset your password. If you don't see the "forgot password" link, be sure you're on your desktop. Sometimes it's difficult to see on your mobile phone.
I'm having trouble viewing the videos. What should I do?
There are three things that normally are the culprit. Try these first:
- Try a different internet browser. Internet Explorer is often unstable with course videos. We recommend Chrome or Firefox.
- Enable cookies on your computer or device.
- Clear your browser cache or history.
Be aware that the videos were recorded in HD and will require a longer loading time due to the higher quality of the video.
If you are still having trouble, please email [email protected] with a description of the problem and I will work on resolving the issue.
Can I share the course material?
A lot of time, expense, thought and care went into creating all the material for these courses and sharing any of its copyrighted course content online or elsewhere is prohibited.
The course material is intended only for those individuals who have enrolled and paid for the courses in the school. Thanks for understanding!
Do you have a refund policy on your courses?
Yes, if you are unsatisfied with your purchase, contact us in the first 7 days and we'll give you a full refund.
How do I contact you?
If you need help with something not included here, please email [email protected] with a description of the problem and we will work on resolving the issue as quickly as possible during the business week.